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From the first enquiry to the next renewal.

Enquiry, price, approval, agreement, GST invoice, payment and renewal, on one record.

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An office atrium with planters
Client 360 for Northstar Labs with locations, relationship and timeline

Eleven stages. One deal.

Follow Northstar Labs, a fictional 240-seat client of Altura Workspaces, from the first requirement to the expansion. Each stage knows what came before it.

  1. 01

    Requirement

    Capture what the client actually needs

    Northstar Labs needs 240 seats in Pune from January 2027, for 36 months. The requirement sits on the opportunity, and every revision stays on record.

    Sales and availability
    Sales / Requirements / REQ-2026-0311New

    Northstar Labs

    Enterprise referral

    Seats
    240
    City
    Pune
    Start
    01 Jan 2027
    Tenure
    36 months
    Areas
    Kharadi / Baner
    Budget
    ₹11,500–₹12,500
  2. 02

    Availability

    See what you can really sell

    Three centres match, ranked. Kharadi has 260 seats from January. Baner can do it in two phases. Hinjawadi starts a month late. Seats that free up later count too.

    Sales and availability
    Inventory / Availability: 240 seats, Pune, from Jan 20273 matches
    Centres ranked against the Northstar Labs requirement
    CentreAvailableTarget / seat
    KharadiBest fit260 seats availableFrom Jan 2027₹12,400
    BanerFits in two phases82 now, 168 from Jan 2027From Now / Jan 2027₹13,100
    HinjawadiStarts a month late240 seats availableFrom Feb 2027₹10,800
  3. 03

    Price

    Start from the price book

    Rack ₹13,200, target ₹12,400. The floor price is shown only to people allowed to see it, and a new price book needs a second person to activate.

    Pricing and approvals
    Administration / Price book / Kharadi, dedicated deskActive
    The same price book line as seen by a sales executive and by finance
    Price per seat a monthSales executive seesFinance sees
    Rack₹13,200₹13,200
    Target₹12,400₹12,400
    FloorHidden₹10,700

    Effective from 1 Apr 2026. Activated by one person and checked by another.

  4. 04

    Quote

    Get the maths right the first time

    QT-2026-0418 at ₹10,900 a seat. Monthly charge, GST, deposit and contract value are worked out exactly, and every version is kept.

    Pricing and approvals
    Commercial / Quotes / QT-2026-0418Needs approval

    Rack

    ₹13,200

    Target

    ₹12,400

    Proposed

    ₹10,900

    Below target
    12.1%
    Monthly, 240 seats
    ₹26.16L
    GST at 18%, monthly
    ₹4.71L
    Contract value, 36 months
    ₹9.42 Cr
    Above floor price
    Yes
  5. 05

    Approval

    Send the discount to the right people

    The quote is 12.1% below target, so it goes to the sales manager, then the regional commercial head, then the CFO. Nobody approves their own deal.

    Pricing and approvals
    Commercial / Approvals / APR-2026-019212.1% below target

    1. Sales Manager

      Limit ≤ 5%

      Kunal Shah, approved 06 Oct, 12:02

    2. Regional Commercial Head

      Limit ≤ 10%

      Priya Nair, approved 06 Oct, 13:40

    3. Finance / CFO

      Limit > 10%

      Arjun Mehta, approved 06 Oct, 14:32

    Requested by Rhea Malhotra. Nobody can approve their own quote or two levels of the same one.

  6. 06

    Agreement

    Sign what was approved

    AGR-ALT-0412 carries the lock-in, notice and escalation from the approved quote. If a term changes, the agreement goes back for approval.

    Agreements and renewals
    Contracts / Agreements / AGR-ALT-0412Executed
    Term
    01 Jan 2027 to 31 Dec 2029
    Lock-in
    24 months
    Notice
    90 days
    Escalation
    8% a year
    Security deposit
    3 months, ₹78.48L
    Matches approved quote
    Yes
    1. Commencement01 Jan 2027
    2. 8% escalation to ₹11,77201 Jan 2028
    3. 8% escalation to ₹12,71401 Jan 2029
    4. Notice window opens03 Oct 2029
    5. Expiry31 Dec 2029
  7. 07

    Purchase order

    Know the PO can carry the invoice

    PO-ALT-24097 for ₹3.57 Cr. Its balance and validity are checked before every invoice. An expired or used-up PO holds the invoice.

    Billing and collections
    Finance / Purchase orders / PO-ALT-24097Valid
    PO value
    ₹3.57 Cr
    Valid
    01 Jan 2027 to 31 Dec 2027
    Billed against it
    ₹2.66 Cr
    Balance
    ₹90.6L

    Checked before every invoice. An expired or used-up PO holds the invoice.

  8. 08

    Invoice

    Issue a GST invoice a second person has checked

    INV-2027-0018 follows CGST Rule 46, with GSTIN, place of supply, SAC and tax by rate. It is issued only after a second person approves it.

    Billing and collections
    Sample GST tax invoice INV-2027-0018 from Altura Workspaces to Northstar Labs

    Tax invoice

    Altura Workspaces Pvt Ltd, Kharadi, Pune

    GSTIN 27ABCDE1234F1Z5

    INV-2027-0018

    Issued 01 Jan 2027

    PO PO-ALT-24097

    Bill to

    Northstar Labs Pvt Ltd

    GSTIN 27AAACN0000N1Z0

    Place of supply

    Maharashtra (27)

    DescriptionSACTaxable value
    Workspace licence fee, 240 seats, Jan 2027997212₹26,16,000
    CGST 9%
    ₹2,35,440
    SGST 9%
    ₹2,35,440
    Total
    ₹30,86,880

    Rupees thirty lakh eighty-six thousand eight hundred eighty only. Tax is not payable on reverse charge basis.

  9. 09

    Collection

    Match the money, TDS included

    Paid by NEFT with TDS deducted. The UTR is recorded, TDS settles the invoice like cash, and nothing is left hanging.

    Billing and collections
    Finance / Payments / RCPT-2027-0042Settled
    Invoice INV-2027-0018
    ₹30,86,880
    Received by NEFT
    ₹28,25,280
    TDS deducted by client
    ₹2,61,600
    UTR
    HDFCN52027012873
    Balance
    ₹0

    TDS settles the invoice like cash. TDS rate shown for illustration.

  10. 10

    Renewal

    Start the renewal 180 days out

    Renewals open at 180, 90, 60 and 30 days before expiry. Northstar's Kharadi Annexe agreement is 120 days out, with next actions and the reason for each.

    Agreements and renewals
    Today / Next actionsFri, 8 Oct
    • Halcyon Health, KharadiRenewal action

      Why: Renewal in 41 days and no proposal sent

    • Northstar LabsPO renewal

      Why: PO-ALT-24097 expires 31 Dec. The January invoice will be held without a new PO

    • Atlas Freight, Viman NagarCollection follow-up

      Why: ₹7.9L is 64 days overdue and nobody has called in 7 days

    • Copperline Media, BanerQuote follow-up

      Why: Quote sent 6 days ago with no reply

  11. 11

    Expansion

    Grow the account from its full history

    Northstar asks for 80 more seats. The new opportunity starts with everything that came before it: prices, terms, payments and service.

    Agreements and renewals
    Sales / Opportunities / Northstar Labs expansionOpen
    Seats
    80
    Indicative rate
    ₹11,450
    Monthly
    ₹9.16L
    Option
    Kharadi Tower B, 96 seats, Mar 2028

Illustrative data: Altura Workspaces and Northstar Labs are fictional. Screens are faithful renderings of rivonOS.

What connects them

Eleven stages only help if they share one record. Three things hold it together.

Client 360

Every requirement, quote, approval, agreement, PO, invoice, payment, renewal and service request for a client, on one page, in the order it happened.

See Client 360

The audit log

Every change is written in the same step as the change itself: who made it, what it was before and after, and when. Price books, approval policies, invoices and agreements also need a second person.

How we protect your data

Roles and scopes

People see what their job needs: their own deals, their team, a centre, a city, a region or the whole portfolio. Floor prices, internal notes and bank details are hidden from roles that should not see them.

How leadership sees it

How the same deal runs today, and in rivonOS

Most operators run enterprise deals across spreadsheets, email, chat, a CRM and accounting software. Here is what that means for the questions leadership asks.

Live availability
No: Spreadsheets and emailCalls to each centre
No: CRM plus accountingNot tracked
Yes: rivonOSRanked against the requirement
Discount approval
No: Spreadsheets and emailA chat message
Partly: CRM plus accountingA field anyone can edit
Yes: rivonOSRouted by authority limit
Agreement matches quote
No: Spreadsheets and emailRead both
No: CRM plus accountingRead both
Yes: rivonOSDifferences sent for approval
PO checked before invoicing
No: Spreadsheets and emailAsk finance
No: CRM plus accountingAsk finance
Yes: rivonOSInvoice held if PO is invalid
GST and TDS
Partly: Spreadsheets and emailDone by hand
Partly: CRM plus accountingInvoice only
Yes: rivonOSRule 46 invoices, TDS on receipts
Renewals
No: Spreadsheets and emailWhen someone remembers
Partly: CRM plus accountingA reminder
Yes: rivonOSOpened 180 days out

What rivonOS is not

The commercial side of rivonOS is deep on purpose. Here is where it stops.

Not a separate system from your centres
Bookings, members, visitors and service requests run in rivonOS too, so the commercial record and the day-to-day workspace are the same customer. See community operations and the member experience.
Not access control
No door access, visitor badges or Wi-Fi management. Those stay with your building systems.
Not your accounting ledger
rivonOS issues GST invoices and records receipts, then hands clean PDFs and CSV exports to your books. Your accounting system stays your ledger.
Not a CRM with billing bolted on
The requirement, the approved price, the agreement and the invoice are one record, not three systems kept in step by hand.

See the whole deal run, without a call

The product tour follows Northstar Labs through rivonOS in chapters: the requirement, availability, pricing, approval, agreement, PO, invoice, collection and renewal.

Take the product tour

Security, in short

  • Each operator's data is isolated, and that isolation is tested on every release.
  • Customer data is hosted in AWS Mumbai and encrypted at rest and in transit.
  • Every change is written to an audit log.
Security

Integrations, honestly

Available today
  • Email notifications
  • PDF documents
  • CSV exports
  • Client portal
Planned, not available yet
  • Tally and Zoho Books
  • Razorpay
  • E-signature
  • GST e-invoicing (IRN)
Integrations

Questions operators ask

Who is rivonOS built for?
Coworking, flex and managed-office operators in India, from a single centre of about 100 seats to multi-city portfolios. The commercial side is built for contracts with companies: seat counts, multi-year terms, lock-ins, escalations, POs and TDS. Members and centre teams use the same platform.
Does rivonOS replace our accounting software?
No. rivonOS issues GST tax invoices, credit and debit notes and receipts, and exports them as PDF and CSV for your books. Direct integrations with Tally, Zoho Books and Razorpay are planned, not available yet. See integrations.
Do we have to use every stage?
The stages share one record, so each one is most useful when the stage before it is in rivonOS too. A PO check needs the agreement; a renewal needs the agreement terms. In a walkthrough we look at where your deals break today and how that maps to rivonOS.
Where is our data hosted?
Customer data is hosted in AWS Mumbai (ap-south-1) and encrypted at rest and in transit. Each operator's data is isolated, and that isolation is tested on every release. Details are on the security page.
Can we sign up and try it ourselves?
Not yet. There is no self-serve sign-up. We set up your workspace after a walkthrough, so the first deal you see is one like yours.

See how rivonOS would work across your centres.

One hour with the people who built it, using your own centres. If rivonOS isn't the right fit, we'll tell you.

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